case study:
transforming operations at imported studios
Client: Imported Studios
Role: virtual STUDIO Manager
BACKGROUND
Imported Studios, a studio rental company based in Sacramento, California, offers a diverse range of production spaces to local photographers, filmmakers, and creatives. Despite its reputation for quality facilities, the company faced a pressing challenge: ensuring that hourly rentals adhered to regulations and guidelines. Compounded by the owners' focus on relationship building, leniency with clients resulted in revenue loss due to overtime usage and unauthorized occupation of spaces.
Objective
Recognizing the need for a separation between relationship building and rule enforcement, Imported Studios sought a Virtual Studio Manager. The objective was clear: refine processes, enforce regulations, and optimize revenue while the owners concentrated on fostering client relationships.
Examples of work:
Applications & Platforms Used
Implementation
As the appointed Virtual Studio Manager, strategic measures were implemented:
Transparent Communication: Established clear communication channels with clients to outline rental terms and regulations, emphasizing compliance.
Transition to Peerspace: Streamlined booking processes by transitioning all bookings to the Peerspace platform, optimizing the system to minimize revenue loss and ensure accountability.
Leveraging Support Resources: Utilized Peerspace support resources to reinforce compliance with rules and regulations, introducing clear consequences for violations to uphold standards.
RESULTS
Revenue Increase: Imported Studios experienced a remarkable 30% increase in revenue, attributed to enhanced enforcement of regulations and optimized booking processes.
Improved Accountability: Clear communication channels and enforced consequences led to greater accountability among clients, reducing instances of overtime and unauthorized occupation.
Enhanced Client Satisfaction: The separation of roles allowed the owners to focus on relationship building, resulting in improved client satisfaction and strengthened partnerships.
conclusion
Through strategic implementation and effective enforcement of regulations, Imported Studios successfully transformed its operations. By appointing a Virtual Studio Manager to oversee rule enforcement, the company achieved substantial revenue growth while maintaining its reputation for quality service and client satisfaction. This case study highlights the importance of clear communication, accountability, and strategic delegation in optimizing business operations and driving sustainable growth.
“Cindy was an excellent studio manager for our studio rental company. She single-handedly managed all operations, ensuring a smooth and easy process for our clients. With her in this role, I, as the business owner, was able to focus on expanding other areas of my company, such as developing new services for our clients. I would strongly recommend Cindy as your next virtual assistant.”